Privacy Policy

Coolpoint Heating & Air (“Coolpoint,” “we,” “us”) respects your privacy. This policy explains what we collect when you use this website and how we use it.

Information we collect

When you request service, we collect the details you enter in our form: your name, phone number and a short description of your AC issue. When you call us, our phone system records the number you called from and the call details. Like most websites, we also collect basic technical data such as browser type, pages visited and how you arrived at our site.

How we use it

We use your information to contact you about your service request, schedule and complete repairs, send appointment updates, and measure which of our advertising brings in customers. We never sell your personal information.

Advertising and call tracking

We advertise on Google and may use cookies and call-tracking numbers to understand which ads lead to calls and bookings. You can manage ad personalization in your Google account settings and block cookies in your browser.

Text messages

If you give us your mobile number, we may text you about your appointment. Reply STOP at any time to opt out. Message and data rates may apply.

Data security and retention

We keep your information only as long as needed to provide service and meet legal and warranty obligations, and we protect it with reasonable safeguards.

Contact us

Questions about this policy? Call (602) 555-0147 or write to Coolpoint Heating & Air, 2420 W Indian School Rd, Phoenix, AZ 85015.